Privacy Policy
This Privacy Policy explains how UltraPub Studio ("Ultra Pub", "we", "us", or "our") collects, uses, shares, stores, and protects personal data when you use our mobile games, applications, websites, customer support channels, and related services (collectively, the "Services").
We are committed to processing personal data responsibly, transparently, and in accordance with applicable privacy and data protection laws.
Contents
- Who We Are
- Scope
- Information We Collect
- Sources of Information
- How We Use Information
- Legal Bases
- Advertising, Analytics and SDKs
- How We Share Information
- Sale, Sharing and Targeted Advertising
- Location Information
- International Data Transfers
- Data Retention
- Your Privacy Rights
- Data and Account Deletion
- Children's Privacy
- Security
- U.S. State Privacy Rights
- Changes to This Policy
- Contact Us
1. Who We Are
UltraPub Studio is the data controller responsible for personal data processed under this Privacy Policy, unless a different controller is identified for a specific Service.
2. Scope
This Privacy Policy applies to information processed through:
- our mobile games and applications;
- our websites and online services;
- customer support and other communications with us;
- advertising, analytics, attribution, diagnostics, and related technologies used in our Services.
Third-party platforms, app stores, websites, advertising networks, and other services may have their own privacy policies. Their privacy practices are governed by those policies.
3. Information We Collect
3.1 Information You Provide
- email address or contact details when contacting customer support;
- support messages, feedback, bug reports, and related attachments;
- account or profile information if a Service provides account functionality;
- information you voluntarily submit through surveys, forms, promotions, or other interactive features.
3.2 Device and Technical Information
- device type, model, manufacturer, operating system, language, and application version;
- IP address and approximate location derived from IP address;
- device identifiers, app identifiers, and session identifiers;
- advertising identifiers where permitted by law and platform requirements;
- network information, crash data, diagnostic data, and performance information.
3.3 Gameplay and Usage Information
- game progress, levels, scores, achievements, sessions, and gameplay events;
- features used, interactions, session duration, and technical events;
- virtual items, rewards, and in-game economy events;
- advertising impressions, clicks, and engagement information;
- fraud prevention, security, and abuse-prevention signals.
3.4 Purchase Information
Purchases are generally processed by platform providers such as Google Play or Apple App Store. We do not normally receive full payment card information. We may receive transaction identifiers, product identifiers, purchase status, price, currency, and related information needed to verify purchases, provide purchased content, resolve support requests, prevent fraud, or comply with legal and accounting requirements.
3.5 Advertising Identifiers
Where permitted, our Services and advertising partners may process advertising identifiers such as Google Advertising ID or Apple's Identifier for Advertisers ("IDFA"). On iOS, where required, permission is requested through Apple's App Tracking Transparency framework before accessing IDFA or using data for tracking across apps or websites owned by other companies.
4. Sources of Information
- directly from you;
- automatically when you use our Services;
- from app stores and platform providers;
- from advertising, analytics, attribution, cloud, and fraud-prevention providers;
- from third-party account or login providers if you choose to connect them to a Service.
5. How We Use Information
- provide, operate, maintain, and improve our Services;
- provide game functionality and save or restore progress where supported;
- process and verify purchases;
- provide customer support and respond to requests;
- understand game usage, performance, retention, and feature effectiveness;
- serve, measure, and where permitted personalize advertising;
- measure marketing campaigns and attribute installs;
- detect and prevent fraud, abuse, cheating, security incidents, and technical problems;
- comply with legal obligations and enforce our agreements;
- protect our users, Services, rights, and property.
6. Legal Bases for Processing
Where laws such as the GDPR or UK GDPR apply, we process personal data only when an appropriate legal basis is available.
| Purpose | Typical Information | Legal Basis |
|---|---|---|
| Operate and provide the Services | Device information, identifiers, gameplay progress, account information | Performance of a contract; legitimate interests |
| Customer support | Email, messages, account and device information | Performance of a contract; legitimate interests |
| Analytics and service improvement | Usage, diagnostic, performance, and gameplay information | Consent where required; otherwise legitimate interests |
| Personalized advertising and tracking | Advertising identifiers, device and ad engagement information | Consent where required |
| Fraud prevention and security | Device, network, transaction, and behavioral signals | Legitimate interests; legal obligations where applicable |
| Legal and accounting compliance | Transaction and business records | Legal obligation; legitimate interests |
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
7. Advertising, Analytics and Third-Party SDKs
Our Services may use third-party software development kits ("SDKs") and service providers for analytics, advertising and ad mediation, install attribution, crash reporting, cloud infrastructure, remote configuration, authentication, fraud prevention, and security.
These providers may process device information, identifiers, IP addresses, usage information, advertising interaction data, diagnostics, or other information necessary to provide their services. The exact providers may vary between our games and applications.
8. How We Share Information
We may disclose information to service providers, advertising partners, app stores and platform providers, government authorities or legal recipients, and business transaction recipients where reasonably necessary and permitted by law.
We do not disclose personal information to third parties for purposes unrelated to operating our business or Services except with your consent or where permitted by law.
9. Sale, Sharing and Targeted Advertising
We do not sell personal information for monetary consideration.
However, certain disclosures to advertising or measurement partners may be considered "sharing", "sale", "targeted advertising", or "cross-context behavioral advertising" under some privacy laws, even where no money is exchanged.
Where required by law, you may opt out through consent tools, in-app privacy settings, your device settings, or by contacting mylthvjpro1999@gmail.com.
10. Location Information
Our Services do not generally require precise real-time GPS location information. We may process approximate location derived from IP address or similar technical information for security, localization, analytics, advertising, or legal compliance.
If a specific Service requests precise device location, we will request platform permission where required and provide appropriate information about that use.
11. International Data Transfers
We and our service providers may process information in countries other than the country where you live. Where required by applicable law, we use appropriate safeguards for international transfers, including contractual protections, adequacy mechanisms, Standard Contractual Clauses, or other lawful transfer mechanisms.
12. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.
- Account and game progress data: while active, plus a limited period for recovery, security, and legal purposes.
- Customer support records: as long as reasonably necessary to resolve requests and maintain appropriate records.
- Analytics and diagnostics: according to our configuration and provider retention settings.
- Purchase records: as required for accounting, tax, fraud prevention, disputes, and legal compliance.
- Advertising information: according to consent status, applicable law, platform settings, and provider retention policies.
When information is no longer needed, we delete, anonymize, or securely dispose of it, subject to legal and technical limitations.
13. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing, withdraw consent, request data portability, opt out of certain sale/sharing/targeted advertising/profiling, and complain to an appropriate authority.
We may need to verify your identity before completing certain requests. To exercise your rights, email mylthvjpro1999@gmail.com and identify the relevant game or Service and the nature of your request.
14. Data and Account Deletion
You may request deletion of personal information associated with your use of our Services by contacting mylthvjpro1999@gmail.com.
If a Service allows users to create an account, we may also provide an in-app account deletion method or a dedicated public web page for account deletion requests.
After receiving and verifying a valid deletion request, we will delete or anonymize personal information associated with the request unless retention is necessary for security, fraud prevention, legal compliance, accounting, dispute resolution, or another lawful purpose.
15. Children's Privacy
Our Services are not directed to children below the minimum age at which they may legally consent to the processing of personal data in their jurisdiction, unless a particular Service is specifically designed for children and uses appropriate parental consent and safeguards.
We do not knowingly collect personal data from children in violation of applicable law or knowingly use children's personal data for interest-based advertising where prohibited.
If we learn that personal data from a child has been collected without valid authorization, we will take reasonable steps to delete that information. Parents or legal guardians may contact mylthvjpro1999@gmail.com.
16. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, loss, or destruction. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
17. U.S. State Privacy Rights
California
California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including rights to know, access, delete, correct, opt out of sale or sharing where applicable, limit certain uses of sensitive personal information where applicable, and exercise privacy rights without unlawful discrimination.
Virginia and Other U.S. States
Residents of Virginia and other states with applicable comprehensive privacy laws may have rights to access, correct, delete, or obtain a copy of personal data and opt out of certain targeted advertising, sale of personal data, or profiling.
Where applicable law provides a right to appeal a privacy decision, email mylthvjpro1999@gmail.com with the subject line Privacy Request Appeal.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technologies, legal requirements, or business practices. When we make changes, we will update the "Last updated" date at the top of this page and provide additional notice where required by law.
19. Contact Us
If you have questions, complaints, or privacy requests relating to this Privacy Policy, please contact:
For access, correction, deletion, opt-out, or other privacy requests, please describe the relevant game or Service and the nature of your request.